HELP & FAQs

If you have any questions about Natural Essentoils please check our FAQs below.  If you can't find the answer you are looking for please get in touch with us through our contact page or by emailing info@naturalessentoils.com

Frequently asked questions

NATURAL ESSENTOILS PRODUCTS

Are Natural Essentoils products suitable for vegans?


Yes. All Natural Essentoils products are suitable for vegans and neither the products or any of their ingredients have been tested on animals




Does Natural Essentoils test its products on animals?


No we do not and we never will.




How do I use the Makeup Brush Soaps?


You can find detailed instructions on our Makeup Brush Soap Guide page. Each Makeup Brush Soap has instructions printed on the bottom as well as a QR code inside the lid for quick access to the online guide.




How many times can I use the Makeup Brush Soap?


Each Makeup Brush Soap will clean approximately 400 brushes. Once used, rinse the soap, replace the lid and it will be ready for whenever you next need it.




Were can I find an ingredient list for the Makeup Brush Soaps?


Our Makeup Brush Soaps only contain natural ingredients. For legal reasons we have to use certain names for some ingredients that can make them sound very unfamiliar but you can find more information about them on our Makeup Brush Soap Guide page




Do the Makeup Brush Soaps contain palm oil?


No. In 2021 we removed all palm oil from our products




What are the packaging chips made from?


The packing chips we use to help keep your orders safe are made from natural starch. They are 100% biodegradable and will dissolve in water. They can be recycled, placed in with your compost or safely put in the bin as they break down as soon as they are wet.

Try putting one in water! MAGIC!




How do I use the Pillow Sprays?


Shake the bottle well. Spritz your pillow just before bed. Allow to dry before enjoying a peaceful night's sleep.




Are the Pillow Sprays suitable for children?


Yes. We have two Pillow Sprays that are specially formulated for children, however our full range is suitable for any age as they only contain natural ingredients





CRUELTY FREE LASH SHOP LASHES

Are Cruelty Free Lash Shop lashes suitable for vegans?


Yes. The lashes are made from synthetic hair, cotton thread and a small plastic strip to maintain the shape of the lash. No animal hair is used




How do I use the lashes?


Carefully remove the lash strips from the cardboard backing. Trim the lash width if required. Apply a small amount of lash glue along the base. Beginning from inner corner of the eye fix the lashes just above your natural lash line. Press gently along the base to fix in place.




How many times can I wear each pair of lashes?


It really depends how well you look after them. If they are taken off carefully and stored safely you can get up to 15 wears from each pair.




How are the lashes packed?


Each pair of lashes is attached to small card strip to keep the shape and hold them in place. They are placed into small aluminium pots to keep them safe. Once your lashes have reached the end of their lifespan the pots can be used to store other small items or recycled.





PAYMENT

What methods of payments do you accept?


We accept VISA, Mastercard, American Express and PayPal. All card payments are made via Wix payments, our secure online payment processor.





DELIVERY

How much do you charge for delivery?


There is no delivery charge for UK orders. For international orders please see our delivery page for more information




How long does delivery take?


Orders are usually processed within 24 hours and UK delivery takes between 3-5 working days. For updates and information on international shipping please see our delivery page




My delivery hasn't arrived, what should I do?


In the unlikely event of you Natural Essentoils order being delayed please get in touch with us via our contact page or email info@naturalessentoils.com





RETURNS

What is your returns policy?


We have very simple and easy to understand returns policy which can be found here




How do I return an item?


Simply email us via info@naturalessentoils.com with the details of your order. Alternatively, use the contact form here




How long does it take to receive my refund?


As soon as we have have received your return and confirmed it qualifies for a refund or exchange it will be actioned that day. Refunds make take a couple of days to reach your account depending on your bank, and exchanges will be shipped via our standard postage.





OTHER

Do you offer a wholesale service / sell direct to other businesses?


Yes we do. You can find full details about our business to business and wholesale services here




Do you offer a pro MUA discount?


We do. Get in touch via our social media or contact page including your professional website and social media links




Do you work with influencers?


We don't pay anyone to say they use / like our products. We prefer honest and organic reviews. We sometimes send make up artists, bloggers and other individuals some of our products to try without any obligation to post about them or to be offered in their give-aways. If you think you might be interested get in touch with our Social Media team via Instagram, Facebook or twitter.




Where is Natural Essentoils based?


We are based in the UK across 2 sites - Barnard Castle in County Durham and Solihull in the West Midlands