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If you have any questions about Natural Essentoils, our natural and zero waste makeup brush cleaners and pillow sprays or anything else please check our FAQs below.  If you can't find the answer you are looking for please get in touch with us through our contact page or by emailing

  • Are Natural Essentoils products suitable for vegans?
    Yes. All Natural Essentoils products are suitable for vegans and neither the products or any of their ingredients have been tested on animals
  • Does Natural Essentoils test its products on animals?
    No we do not and we never will.
  • How do I use the Makeup Brush Soaps?
    You can find detailed instructions on our Makeup Brush Soap Guide page. Each Makeup Brush Soap has instructions printed on the bottom as well as a QR code inside the lid for quick access to the online guide.
  • How many times can I use the Makeup Brush Soap?
    Each Makeup Brush Soap will clean approximately 400 brushes. Once used, rinse the soap, replace the lid and it will be ready for whenever you next need it.
  • Were can I find an ingredient list for the Makeup Brush Soaps?
    Our Makeup Brush Soaps only contain natural ingredients. For legal reasons we have to use certain names for some ingredients that can make them sound very unfamiliar but you can find more information about them on our Makeup Brush Soap Guide page
  • Do the Makeup Brush Soaps contain palm oil?
    No. In 2021 we removed all palm oil from our products
  • What are the packaging chips made from?
    The packing we use to help keep your orders safe is wood wool. Offcuts of wood are shredded down to create this eco friendly packaging, that quickly biodegrades Either reuse it or put it on your garden or compost bit
  • How do I use the Pillow Sprays?
    Shake the bottle well. Spritz your pillow just before bed. Allow to dry before enjoying a peaceful night's sleep.
  • Are the Pillow Sprays suitable for children?
    Yes. We have two Pillow Sprays that are specially formulated for children, however our full range is suitable for any age as they only contain natural ingredients
  • What methods of payments do you accept?
    We accept VISA, Mastercard, American Express and PayPal. All card payments are made via Wix payments, our secure online payment processor.
  • Why isn't my discount code working?
    If you are having a problem using a discount code please check its terms and conditions. None of our discount codes can be used on sale items and some of them are only for specific products and customers. If you think your code should be working please contact us here or email
  • How much do you charge for delivery?
    There is no delivery charge for UK orders of £15 or more. Delivery on orders under £15 is £1.99. For international orders please see our delivery page for more information
  • How long does delivery take?
    Orders are usually processed within 24 hours and UK delivery takes between 3-5 working days. For updates and information on international shipping please see our delivery page
  • My delivery hasn't arrived, what should I do?"
    In the unlikely event of you Natural Essentoils order being delayed please get in touch with us via our contact page or email
  • What is your returns policy?
    We have very simple and easy to understand returns policy which can be found here
  • How do I return an item?
    Simply email us via with the details of your order. Alternatively, use the contact form here
  • How long does it take to receive my refund?
    As soon as we have have received your return and confirmed it qualifies for a refund or exchange it will be actioned that day. Refunds make take a couple of days to reach your account depending on your bank, and exchanges will be shipped via our standard postage.
  • Do you offer a wholesale service / sell direct to other businesses?
    Yes we do. You can find full details about our business to business and wholesale services here
  • Do you offer a pro MUA discount?
    We do. Get in touch via our social media or contact page including your professional website and social media links
  • Do you work with influencers?
    We don't pay anyone to say they use / like our products. We prefer honest and organic reviews. We sometimes send make up artists, bloggers and other individuals some of our products to try without any obligation to post about them or to be offered in their give-aways. If you think you might be interested get in touch with our Social Media team via Instagram, Facebook or twitter.
  • Where is Natural Essentoils based?
    We are based in Barnard Castle in County Durham
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