HELP & FAQs
If you have any questions about Natural Essentoils please check our FAQs below. If you can't find the answer you are looking for please get in touch with us through our contact page or by emailing email@example.com
Frequently asked questions
NATURAL ESSENTOILS PRODUCTS
Are Natural Essentoils products suitable for vegans?
Yes. All Natural Essentoils products are suitable for vegans and neither the products or any of their ingredients have been tested on animals
Does Natural Essentoils test its products on animals?
No we do not and we never will.
How do I use the Makeup Brush Soaps?
You can find detailed instructions on our Makeup Brush Soap Guide page. Each Makeup Brush Soap has instructions printed on the bottom as well as a QR code inside the lid for quick access to the online guide.
How many times can I use the Makeup Brush Soap?
Each Makeup Brush Soap will clean approximately 400 brushes. Once used, rinse the soap, replace the lid and it will be ready for whenever you next need it.
Were can I find an ingredient list for the Makeup Brush Soaps?
Our Makeup Brush Soaps only contain natural ingredients. For legal reasons we have to use certain names for some ingredients that can make them sound very unfamiliar but you can find more information about them on our Makeup Brush Soap Guide page
Do the Makeup Brush Soaps contain palm oil?
No. In 2021 we removed all palm oil from our products
What are the packaging chips made from?
The packing chips we use to help keep your orders safe are made from natural starch. They are 100% biodegradable and will dissolve in water. They can be recycled, placed in with your compost or safely put in the bin as they break down as soon as they are wet.
Try putting one in water! MAGIC!
How do I use the Pillow Sprays?
Shake the bottle well. Spritz your pillow just before bed. Allow to dry before enjoying a peaceful night's sleep.
Are the Pillow Sprays suitable for children?
Yes. We have two Pillow Sprays that are specially formulated for children, however our full range is suitable for any age as they only contain natural ingredients
CRUELTY FREE LASH SHOP LASHES
Are Cruelty Free Lash Shop lashes suitable for vegans?
Yes. The lashes are made from synthetic hair, cotton thread and a small plastic strip to maintain the shape of the lash. No animal hair is used
How do I use the lashes?
Carefully remove the lash strips from the cardboard backing. Trim the lash width if required. Apply a small amount of lash glue along the base. Beginning from inner corner of the eye fix the lashes just above your natural lash line. Press gently along the base to fix in place.
How many times can I wear each pair of lashes?
It really depends how well you look after them. If they are taken off carefully and stored safely you can get up to 15 wears from each pair.
How are the lashes packed?
Each pair of lashes is attached to small card strip to keep the shape and hold them in place. They are placed into small aluminium pots to keep them safe. Once your lashes have reached the end of their lifespan the pots can be used to store other small items or recycled.
What methods of payments do you accept?
We accept VISA, Mastercard, American Express and PayPal. All card payments are made via Wix payments, our secure online payment processor.
How much do you charge for delivery?
There is no delivery charge for UK orders. For international orders please see our delivery page for more information
How long does delivery take?
Orders are usually processed within 24 hours and UK delivery takes between 3-5 working days. For updates and information on international shipping please see our delivery page
My delivery hasn't arrived, what should I do?
In the unlikely event of you Natural Essentoils order being delayed please get in touch with us via our contact page or email firstname.lastname@example.org
What is your returns policy?
We have very simple and easy to understand returns policy which can be found here
How do I return an item?
Simply email us via email@example.com with the details of your order. Alternatively, use the contact form here
How long does it take to receive my refund?
Do you offer a wholesale service / sell direct to other businesses?
Yes we do. You can find full details about our business to business and wholesale services here
Do you offer a pro MUA discount?
We do. Get in touch via our social media or contact page including your professional website and social media links
Do you work with influencers?
We don't pay anyone to say they use / like our products. We prefer honest and organic reviews. We sometimes send make up artists, bloggers and other individuals some of our products to try without any obligation to post about them or to be offered in their give-aways. If you think you might be interested get in touch with our Social Media team via Instagram, Facebook or twitter.
Where is Natural Essentoils based?
We are based in the UK across 2 sites - Barnard Castle in County Durham and Solihull in the West Midlands