If you have any questions about Natural Essentoils or Cruelty Free Lash Shop please check our FAQs below.  If you can't find the answer you are looking for please get in touch with us through our contact page or by emailing

Frequently asked questions


Are Natural Essentoils products suitable for vegans?

Yes. All Natura Essentoils products are free from animal products and neither the products or any of their ingredients have been tested on animals

Does Natural Essentoils test its products on animals?

No we do not and we never will.

How do I use the brush soaps?

You can find instructions for use on each of the brush soap product pages. Each brush soap also comes with a detailed guide.

How many times can I use the brush soap?

Each brush soap will clean approximately 400 brushes.

What ingredients go into the brush soap?

Our brush soaps only contain natural ingredients. For legal reasons we have to certain names for some ingredients that can make them sound very unfamiliar. The guide contained in each brush soap explains what these ingredients actally are. For a full ingredient list please visit the product page.

Do the brush soaps contain palm oil?

Yes they do. We only used palm oil certified sustainable by RSPO (Roundtable on Sustainable Palm Oil)


Are Cruelty Free Lash Shop lashes suitable for vegans?

Yes. The lashes are made from synthetic hair, cotton thread and a small plastic strip to maintain the shape of the lash. No animal hair is used

How do I use the lashes?

Carefully remove the lash strips from the cardboard backing. Trim the lash width if required. Apply a small amount of lash glue along the base. Beginning from inner corner of the eye fix the lashes just above your natural lash line. Press gently along the base to fix in place.

How many times can I wear each pair of lashes?

It really depends how well you look after them. If they are taken off carefully and stored safely you can get up to 15 wears from each pair.

How are the lashes packed?

Each pair of lashes is attached to small card strip to keep their shape and hold them in place. They are placed into small aluminium pots to keep them safe. The pots can be used to store your lashes, other small items or recycled.


What methods of payments do you accept?

We accept VISA, Mastercard, American Express and PayPal. All card payments are made via Wix payments, our secure online payment processor.


How much do you charge for delivery?

There is no delivery charge for UK orders. For international orders please see our delivery page for more information

How long does delivery take?

Please see our delivery page

My delivery hasn't arrived, what should I do?

In the unlikely event of you Natural Essentoils order being delayed please gte in touch with us via our contact page or email


What is your returns policy?

We have very simple and easy to understand returns policy which can be found here

How do I return an item?

Simply email us via with the details of your order. Alternatively, use the contact form here

How long does it take to receive my refund?

As soon as we have have received your return and confirmed it qualifies for a refund or exchange it will be actioned that day. Refund make take a couple of days to reach your account depending on your bank, and exchanges will be shipped via our standard postage.


Do you offer a wholesale service / sell direct to other businesses?

Yes we do. You can find full details about our business to business and wholesale services here

Do you offer a pro MUA discount?

We do. Get in touch via our social media or contact page including your professional website and social media links

Do you work with influencers?

We don't pay anyone to say they use / like our products. We prefer honest and organic reviews. We sometimes send make up artists, bloggers and other individuals some of our products to try without any obligation to post about them or to be offered in their give-aways. If you think you might be interested get in touch with our Social Media team via Instagram, Facebook or twitter.

Where is Natural Essentoils based?

We are based in the West Midlands in the UK