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HELP & FAQs
If you have any questions about Natural Essentoils, our natural and zero waste makeup brush cleaners and pillow sprays or anything else please check our FAQs below. If you can't find the answer you are looking for please get in touch with us through our contact page or by emailing info@naturalessentoils.com
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Are Natural Essentoils products suitable for vegans?Yes. All Natural Essentoils products are suitable for vegans and neither the products or any of their ingredients have been tested on animals
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Does Natural Essentoils test its products on animals?No we do not and we never will.
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How do I use the Makeup Brush Soaps?You can find detailed instructions on our Makeup Brush Soap Guide page. Each Makeup Brush Soap has instructions printed on the bottom as well as a QR code inside the lid for quick access to the online guide.
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How many times can I use the Makeup Brush Soap?Each Makeup Brush Soap will clean approximately 400 brushes. Once used, rinse the soap, replace the lid and it will be ready for whenever you next need it.
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Were can I find an ingredient list for the Makeup Brush Soaps?Our Makeup Brush Soaps contain only natural ingredients. Due to legal requirements, some ingredient names may sound unfamiliar. You can find more information on our Makeup Brush Soap Guide page.
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Do the Makeup Brush Soaps contain palm oil?No. In 2021 we removed all palm oil from our products
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What is the shipping packaging made from?The packing we use to help keep your orders safe is wood wool. Offcuts of wood are shredded down to create this eco friendly packaging, that quickly biodegrades Either reuse it or put it on your garden or compost bit
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How do I use the Pillow Sprays?Shake the bottle well. Spritz your pillow just before bed. Allow to dry before enjoying a peaceful night's sleep.
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Are the Pillow Sprays safe for children?Yes, our Pillow Sprays are safe for children. We have two specially formulated for children, but our entire range is suitable for all ages
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What payment methods do you accept?We accept VISA, Mastercard, American Express, and PayPal. All card payments are processed securely via Wix payments. You can also spread your payments with Klarna. Simply select Klarna at the checkout
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Why isn't my discount code working?If you are having a problem using a discount code please check its terms and conditions. None of our discount codes can be used on sale items and some of them are only for specific products and customers. If you think your code should be working please contact us here or email info@naturalessentoils.com
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How much do you charge for delivery?There is no delivery charge for UK orders of £15 or more. Delivery on orders under £15 is £1.99. For international orders please see our delivery page for more information
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How long does delivery take?Orders are usually processed within 24 hours and UK delivery takes between 3-5 working days. For updates and information on international shipping please see our delivery page
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My delivery hasn't arrived, what should I do?"In the unlikely event of you Natural Essentoils order being delayed please get in touch with us via our contact page or email info@naturalessentoils.com
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What is your returns policy?We have very simple and easy to understand returns policy which can be found here
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How do I return an item?Simply email us via info@naturalessentoils.com with the details of your order. Alternatively, use the contact form here
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How long does it take to receive my refund?Once we receive your return and confirm it qualifies for a refund or exchange, we will process it the same day. Refunds may take a few days to reach your account depending on your bank, and exchanges will be shipped via our standard postage.
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Do you offer a wholesale service / sell direct to other businesses?Yes we do. You can find full details about our business to business and wholesale services here
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Do you offer a pro MUA discount?We do. Get in touch via our social media or contact page including your professional website and social media links
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Do you collaborate with influencers?We don't pay for endorsements. We prefer honest and organic reviews. Occasionally, we send products to makeup artists, bloggers, and other individuals to try without any obligation to post about them. If you're interested, contact our Social Media team via Instagram, Facebook, or our CONTACT page
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Where is Natural Essentoils based?We are based in Barnard Castle in County Durham
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