​

Privacy Policy

Last updated: 30/08/2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.naturalessentoils.com (the “Site”). The Site is owned and operated by Bed Bed Honey, trading as Natural Essentoils (“we”, “our”, “us”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about:

• the web pages or products you view

• websites or search terms that referred you to the Site

• how you interact with the Site

We refer to this automatically-collected information as “Device Information.”

We collect Device Information using:

• Cookies – small data files placed on your device (see www.allaboutcookies.org).

• Log files – track actions on the Site (IP address, browser type, ISP, referring/exit pages, timestamps).

• Web beacons, tags, pixels – record browsing behaviour.

When you make a purchase (or attempt to), we also collect:

• name, billing/shipping address, payment details (card numbers, PayPal), email, and phone number.
  This is referred to as “Order Information.”

“Personal Information” in this policy covers both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

• process payments, arrange shipping, provide invoices/confirmations

• communicate with you

• screen orders for risk/fraud

• (if you consent) provide information or offers about our products/services

We use Device Information to:

• identify potential fraud/risk (especially via IP addresses)

• improve and optimise our Site (analytics, marketing campaign performance)

Sharing Your Personal Information

We share Personal Information with trusted third parties:

• Wix powers our online store (see their Privacy Policy: https://www.wix.com/about/privacy)

• Google Analytics helps us understand customer use (see: https://www.google.com/policies/privacy/ and opt-out: https://tools.google.com/dlpage/gaoptout)

We may also share your information to comply with laws, respond to lawful requests, or protect our rights.

Your Rights (UK & EU Residents)

You have the right to:

• access the personal data we hold

• request correction or deletion

• restrict or object to processing

• request data portability

• lodge a complaint with the UK Information Commissioner’s Office (ICO)

We process your information to fulfil contracts (e.g. processing an order) and pursue legitimate business interests. Please note your information may be transferred outside the UK/EU (e.g. to the United States), subject to safeguards.

Data Retention

We retain Order Information for as long as necessary to provide services and meet legal/tax obligations. For example, we keep sales records for at least 6 years as required by UK law.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact Us

For more information, questions, or complaints about our privacy practices, please email: info@naturalessentoils.com

Terms of Service

Last updated: 30/08/2025

This website is operated by Bed Bed Honey, trading as Natural Essentoils (“we”, “our”, “us”). By using our Site and/or purchasing from us, you agree to the following Terms and Conditions. Please read them carefully.

1. Online Store Terms

• You confirm you are at least 18 years old, or have parental consent.

• You may not use our products for unlawful purposes or violate any laws in your jurisdiction.

• Breaches may result in termination of service.

2. General Conditions

• We may refuse service at any time.

• Credit card details are always encrypted during transfer.

• You agree not to reproduce, copy, sell, or exploit the Service without our written permission.

3. Accuracy of Information

We try to ensure all information is accurate, but cannot guarantee completeness or timeliness. Any reliance on Site content is at your own risk.

4. Modifications & Prices

• Prices may change without notice.

• We may modify or discontinue products/services without liability.

5. Products & Services

• Some products are available exclusively online.

• Colours/images may vary slightly from how they appear on screen.

• We reserve the right to limit quantities or discontinue products.

6. Returns & Refunds

Our goods are sealed health/beauty products. For hygiene and health protection reasons, once opened or unsealed they cannot be returned unless faulty.

You may return sealed, unopened goods within 14 days of delivery under UK law. You are responsible for return postage unless the item is faulty.

This does not affect your statutory rights regarding faulty, damaged, or misdescribed goods.

7. Accuracy of Billing & Account Information

You agree to provide current and complete purchase information. We may cancel or limit orders (e.g. suspected resellers).

8. Third-Party Services & Links

Our Site may contain third-party tools or links. We are not responsible for their content or practices.

9. User Comments & Submissions

By submitting content, you grant us the right to use it without obligation. You must not post unlawful, offensive, or harmful content.

10. Prohibited Uses

You may not use the Site to:

• break laws or infringe rights

• harass, abuse, or discriminate

• spread malware, spam, or harmful code

• collect personal data unlawfully

11. Disclaimer & Limitation of Liability

We cannot guarantee uninterrupted, error-free service. Except as required by law, products are provided “as is.”

Nothing in these Terms limits our liability for death, personal injury caused by negligence, or your statutory consumer rights.

12. Indemnification

You agree to indemnify Bed Bed Honey / Natural Essentoils from claims arising out of your breach of these Terms.

13. Severability

If any part of these Terms is unlawful or unenforceable, the rest remains in effect.

14. Termination

We may suspend or terminate your access for breach of Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Changes

We may update these Terms from time to time. Your continued use of the Site indicates acceptance.

17. Contact Information

Questions about these Terms should be sent to: info@naturalessentoils.com

​