Returns & Refunds Policy

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We want you to love your Natural Essentoils products. If there’s a problem, our returns process is simple.

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Changed your mind?

You have the right to cancel your order within 14 days of receiving your goods. Please notify us by email at info@naturalessentoils.com. You then have a further 14 days to return the items.

 

For a refund or exchange, products must be:

• in their original packaging,

• unopened and unused.

⚠️ Please note: For health and hygiene reasons, we cannot accept returns of sealed products once opened, unless faulty.

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Faulty or damaged items

If your products arrive faulty, damaged or not as described, please contact us. We will cover the cost of return postage and arrange a replacement or full refund.

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Who pays for return postage?

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• If you return goods because you have changed your mind, you are responsible for the return shipping cost.

• If the goods are faulty, damaged or incorrect, we will cover the cost of return postage.

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Gifts

If you received our products as a gift, please contact the original purchaser, as refunds can only be issued to the person who placed the order.

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Wholesale orders

This policy does not apply to wholesale orders.